Sustainability is central to UPN's strategy, with precise goals to reduce waste, travel, carbon and energy emissions, and water usage across all business facets.

UPN launch SmartSCORE, the first fully systemised online customer experience feedback tool to be introduced within the UK Pallet Network Sector.

Member partners have formally signed up to a joint Partnership Charter Commitment called “DRIVE SERVICE QUALITY”.

Maintaining an ongoing strategy of strong, stable, self-sufficient business growth, UPN saw an increase in volumes of over 25%.

During its twenty year growth trajectory, UPN has introduced many sector firsts, particularly in the area of IT.

UPN saw some short-term pandemic effects with a drop in volumes at one point. Thankfully, volumes rose quickly, and UPN are now operating at record volumes.